Adding Public IM Contacts to Microsoft Office Communicator


I have always known that Live Communication Server (LCS) and Office Communication Server (OCS) were able to be configured to use something called Public IM Connectivity (PIC).

However, I had never had the chance to actually use it until this week.

Now I have had a chance, I thought it was worth actually describing the process, as frankly it is not exactly intuitive!

The link below explains exactly how the various different types of contact can be added.